A: Currently, Tzen Mochi only has stores in Hualien and Yilan Suao service areas. It is recommended that you order from this official website: www.tzen1314.com ([Ordering Instructions] Quick Link).

A: If you place an order on the official website, the flat shipping fee is NT$150. You can enjoy free shipping if you order over NT$3,000.

A: You can cancel your order by calling the customer service hotline 03-8361314, extension 9, or provide your order number and contact information on the official website [Contact Us], and a Tzen Mochi customer service specialist will contact you for confirmation.

A: After completing the order, Tzen Mochi will have a specialist confirm the order with you during working hours the next day and schedule the arrival date for you. Once the inventory is confirmed, shipment can be arranged. Shipping to the main island of Taiwan takes about 1-2 working days.

Black Cat Delivery does not ship or deliver on Sundays!

If you receive a text message that you cannot be contacted, you can call the customer service hotline 03-8361314 extension 9 from Monday to Friday 09:00-12:00 and 13:30-17:00 to confirm the arrival date.

A: If you need to change your order, please call the customer service hotline 03-8361314 extension 9 before 12:00 noon on the scheduled shipping date. No changes will be made if the shipping time is exceeded.

A: Tzen Mochi offers cash on delivery and bank transfer, as well as Credit Card, Line Pay, Unified ibon and Virtual ATM account transfer and other payment methods,

You can choose your convenient payment method when ordering. There is no additional shipping fee when using cash on delivery.

A: Welcome to the [Product Introduction]  for reference product information.

Ａ：傳統麻糬除芋頭及地瓜是蛋奶素，其餘皆是純素哦！

A: In order to ensure the freshness of traditional mochi, it needs to be delivered by low-temperature delivery, so it is normal for it to be slightly cold and hard when received.

You only need to leave it at room temperature for about 30 minutes to an hour to warm up, and the soft texture will return.

A: The tasting period of traditional mochi is 2 days. If you order through home delivery, you need to finish it on the day you receive it. Please note that if it is refrigerated, it will become dry and hard due to moisture being absorbed.

A: Tzen Mochi uses glutinous rice exclusively to make traditional mochi. However, variations in factors such as the region where the rice is grown, soil, water quality, climate, and season can result in different characteristics of the glutinous rice.

As a result, the mochi may sometimes crack naturally or become too soft. This occurs because Tzen Mochi firmly adheres to the principle of not using preservatives and relies on natural ingredients. By preserving the original qualities of the rice and showcasing its natural characteristics, we aim to ensure the health and safety of our consumers.